TERMS & CONDITIONS
TERMS & CONDITIONS
Once Viking Vans UK have received your 2 night minimum online booking and non-refundable booking deposit of £150, you will receive a reservation email containing all relevant information. By booking a camper, you are confirming that you have read, understood and agree to our Terms & Conditions and Cancellation Policy. Full payment is to be made 30 days prior to hire.
The security deposit of £500 is required on the day of hire. It cannot be paid by cash. Viking Vans UK will carry out a walk through of the vehicle with you to confirm the condition in which the camper is leaving. On return, the camper will be examined to ensure it is in the same condition as it left. Once confirmed, your deposit will be returned, we will do this within 24 hours but it could take up to 10 days for the money to appear in your account, depending on the method paid.
COLLECTION & DROP OFF
Our collection time is strictly 3pm and drop off is 11am. We will do our best to accommodate early collection and late drop off requests but this will be unlikely during peak season, as the turn around is already quite tight. Late charges will apply for collections/returns outwith these times, that have not been arranged prior to hire.
Drivers must be aged 21-79
Have held their full UK/EU driving license for 2 years minimum
No more than 6 points on their licence
No more than 1 insurance claim in last 3 years
If you hold anything other than a UK/EU drivers license, please notify us as soon as possible
Additional drivers can be added for £10
UPON COLLECTION, ALL DRIVERS MUST PROVIDE
Valid photocard drivers licence
Valid DVLA licence check code if from UK (visit www.gov.uk/view-driving-licence for your check code)
2 forms of proof of address dated within 90 days, which match address on driving licence. 1 must be a utility bill or statement (water, gas, electricity), the other can be a council tax bill/statement, TV/internet bill, bank/credit card/mortgage statement
Passport (if non-UK licence)
In the unfortunate event of a cancellation, Viking Vans UK reserves the right to charge the following:
Within 7 days of collection - no refund given unfortunately
7-29 days prior to collection - 50% of total hire charge
More than 30 days prior to collection - only the £150 non-refundable deposit will be charged
Cancellations must be done via e-mail at email@example.com.
In the unlikely event that Viking Vans UK have to cancel your booking, a refund of the full hire amount will be given. Before that happens, we aim to find a suitable alternative camper.
CANCELLATION POLICY - COVID-19
Should COVID-19 restrictions mean that your trip has to be cancelled, Viking Vans UK will offer credit or a full refund.
Strictly prohibited inside the campervan and awning.
We welcome any well behaved dogs for £20 per dog, per trip but we have a strict no furniture rule, please do not allow them on the seats or bed. Additional cleaning charges will apply if this is not adhered to.
These will apply if:
Excessive dog hair has to be removed from upholstery
The porta loo hasn’t been emptied
Breakages / spillages / damages
We charge £2 per litre to refuel, if the fuel tank doesn’t come back full